Vigor Optical contact information

By email:
optical@grobetusa.com

By standard mail:
Vigor Optical
750 Washington Avenue
Carlstadt, NJ 07072

By phone:
201-939-6700 x302
800-847-4188 (between 8:30 a.m. and 4:30 p.m. EST)
Canada: 800-668-9306

By fax:
800-243-2432
201-939-3099
Canada: 800-268-8430
optical@grobetusa.com

POLICY AND PROCEDURES

1. We ship small package carrier.

2. Our Guarantee : Each item in this catalog is guaranteed to perform the work for which it was intended. If the item is found to be defective when received or when first used, it may be returned. Prior authorization is necessary before returning any item for credit. E-mail optical@grobetusa.com for authorization. All returns must be accompanied by an MRA(Material Return Authorization).

3. Returns Credit cannot be issued if an item has been misused or if an item is returned after 90 days. Vigor does not sell used merchandise; therefore, NO ITEM CAN BE RETURNED AFTER IT HAS BEEN USED, for exchange or credit, unless it is found to be defective. Before returning any item, please e-mail optical@grobetusa.com for instructions. All returns must be accompanied by a brief note stating the precise reason(s) for return and a Vigor MRA #. Make sure you insure returned items against loss or damages. Ship via traceable carrier.

4. All concealed shortages or damages must be reported within 48 hours to our customer service office by PHONE: 1-800-847-4188, FAX: 1-800-243-2432 or email optical@grobetusa.com. It is the consumer's responsibility to keep all packaging materials, pending an insurance investigation.

5. If merchandise arrives with visible exterior damage, no matter how slight, it is the consumer's responsibility to write on the carrier's delivery receipt "received in damaged condition," and report damages immediately to Vigor's claim department by PHONE: 1-800-847-4188 or FAX: 1-800-243-2432. Vigor cannot be responsible unless the above procedure is followed.

6. Merchandise Returned for Repair

There are three categories of repairs:

1. Out of Box Failure - Merchandise was received, tested, and did not work.

2. Warranty Repair - Merchandise worked at least once, but did not perform to specifications for the warranty period.

3. Charge Repair - Merchandise out of warranty.

Procedures:

A. Out of Box Failure - Email: optical@grobetusa.com. Vigor will exchange at no charge after inspection of merchandise. Please include a note explaining the nature of the problem and reference your MRA #

B. Warranty Repair - Call customer service 1-800-847-4188 for a MRA #. Send merchandise to the Vigor warehouse located at 750 Washington Avenue, Carlstadt, NJ 07072, along with a copy of your receipt and a note outlining the problem. The clearer the note, the better and faster the repair. For example, do not write "It doesn't work," instead write, "The motor runs hot after 10 minutes of use," or "The arm will not, etc...". For warranty repairs, we forward the merchandise to the original manufacturer for repair at no charge. Please allow 3-6 weeks for repairs.

B. Charge Repair - email: optical@grobetusa.com. Any item out of warranty must be accompanied with CC information. There will be a $25,00 (half hour labor) evaluation fee for any non warranty item returned for repair. Customer will be faxed a proforma with total repair estimate. All non warranty repairs must be prepaid. Repairs carry a 90 day warranty minimum.The clearer the consumer can explain the details of the problem, the quicker and less costly the repair. Please allow 4-6 weeks for repairs.